Complaint Policy & Procedures

Mildot Group eLearning Courses

Monitoring

Mildot Group is committed to continuous improvement in service delivery.

Our Service Standards for Complaints are:

• We will make it easy and straightforward for you to make a complaint.

• We will endeavour to respond to your complaint within the published timescales and keep you informed.

• We will ensure you have a full explanation of your complaint.

• We will tell you if changes have been made to services following your complaint.

• We will review our Complaints Policy at regular intervals.

Communication

Use the email address to contact us about a complaint.

Equality & Diversity

Customers have a right to express dissatisfaction with the services they receive from Mildot Group. Customers using this policy can expect to be treated fairly and without discrimination.

Procedure

If you are unhappy with the service provided by Mildot Group – whether it is the learning experience, assessment, the support you are receiving or about staff or the organisation itself – we promise to take your complaint seriously and treat it as confidential. We also aim to resolve your complaint as speedily as possible.

We are always pleased to receive both compliments and complaints because they help us improve the service we provide, both for you and other learners. 

We’re also interested in your ideas for improving our services. We use the information you give only to improve things. Passing on personal information about you is protected by the UK Data Protection Act. 

If you want to complain, here’s what to do:

  1. It helps if you complain straight away to the people involved, as they may be able to put things right immediately. 
  2. You should make your complaint within 3 months of the event or problem occurring. At any stage, you can register a formal complaint by email, through our website or by letter.
  3. Provide as much information as you can, including times, dates, places and names. 

Contact Details:

Contact Mildot Group at email: info@mildot.co.uk. 

Response: 

You will get a first response within one week of receipt of your complaint and a further response within four weeks.

If you are not satisfied with the outcome of your complaint, you can appeal the outcome.

Mildot Group®

Our Mission

Deliver real world security and counter terrorism consultancy built for 21st century threats.

Convert complexity into clarity so organisations act faster, smarter, and with confidence.

Provide high-quality security capability that’s within reach for everyone.

Who We Are

Mildot Group (established 2014) is a close network of experienced security professionals, selected for competence, integrity, and delivery under pressure.

With British military foundations and global private sector expertise, we help organisations strengthen security capability, from frontline operations through to senior decision-making.

What We Do

We deliver security risk management consultancy and learning that turns theory into action. From threat, vulnerability and risk assessments through to security strategies, technical systems and behavioural risk solutions, we build tailored protective security and counter-terrorism capability that works under pressure.

Our eLearning is independently reviewed and CPD Standards Office accredited.

 

International Security Experience You Can Trust

The company owner, supported by a hand‑picked network of professionals, brings unrivalled experience from ground level to senior leadership. Their private sector careers span government contracts, security and counter‑terrorism operations, specialist firearms training, and high‑level defence procurement and security advisory roles.

They have trained thousands of security personnel, managed and built large‑scale teams for Oil & Gas operations, and enhanced VIP protection programmes for government clients and delivered long‑term defence capability programmes. Extensive experience at senior levels within the private sector to design, implement and manage security risk management systems that mitigate terrorism, insurgency, and hybrid threats.

Trusted at the Highest Levels

Our services have been rigorously vetted by UK Government agencies. As former Registered Firearms Dealers with Section 5 authorities, our capability, capacity, and proven expertise have been verified to high standards, ensuring absolute confidence in our delivery.

ICO registered number ZA289831 

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Mildot Group hold data sent by users for recruitment purposes only and is not passed onto any third parties. If opportunities become available the data is used to send relevant information to potential personnel. Removal of this data can be made at anytime by requesting removal to info@mildot.co.uk

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